What if I haven’t received my order yet?

Our statistics show that 99.9% of the orders are always correctly delivered so please don’t worry if your order hasn’t arrived yet as it is probably just delayed in transit.

We ship from the United States, so international orders can take up to a few weeks to be delivered. You can find the shipping times here. If your order should have arrived by now, then the first step would be to check with your local post office as sometimes the packages can be held there without notification. Also, please double-check that the address you entered the correct address during the checkout.

The postal services can sometimes have a delay during periods of high traffic and unfortunately, we do not have any control over this. For international orders, it is, therefore, necessary to wait at least 4 weeks after the order date before we are able to open an investigation case with the postal service for non-receipt. If the parcel fails to reach its destination, the items will be sent again free of charge.

Contact us if you have not received your order within the deadline mentioned above and our team will be able to assist you with this.

Thanks for shopping with us!

 


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Posted on: September 16, 2017 Last update: February 22, 2018